I've had this stuff for a while now, but the weather has been too cloudy to take decent photos. I made an order when the Cyber Monday sale was going on. It was a fantastic deal, but most of the things I wanted were sold out. I also experienced some rather annoying technical difficulties as well as some terrible customer service.
I placed my order and noticed that I got two confirmation emails. I sent ELF an email telling them that I had gotten two emails and that I wanted to double check and make sure that I was not charged twice for the order. I was told that I had an order processing and that it would ship soon. So, I check my bank account, and they had charged me for the order that I had just made, which is for $19.45. They had also charged another $20 and some change. I checked my order history on the website to see what might have gone wrong, and the only order that was showing up was the one I had just made. I emailed them again explaining that I had been charged for something I did not order. I was told that I would be given a refund. I was given a $3 refund. To say the least, this aggravated me.
When I received my package, I open it to find they they sent me two of everything I ordered and that the main thing I was placing an order for had gone out of stock and that they would be sending me a refund for those items. I still have not received a refund for the items that went out of stock.
Not only did I receive two of everything, but some of the items were not what I expected. I ordered three of the waterproof eyeliner crayons thinking that they were going to be thinner like most eyeliners. They are between the size of a jumbo eyeshadow pencil and normal eyeliner. They also contain shimmer, which means I cannot use them on my waterline. One of the colors I got also contains rather chunky glitter and does not apply well to the eyelid or when swatched. The other two colors perform fine, but I will have to use a brush if I want to use them as an eyeliner.
|Left to right: Elf Jumbo Eyeshadow Pencil in Midnight Rendezvous, ELF Waterproof Eyeliner Crayons in Champagne, Gunmetal, and Moss|
Champagne is the color that contains the chunky glitter and has less than satisfactory color pay off. Moss has a sheen to it, and Gunmetal seems to have a slight sheen to it. Midnight Rendezvous contains rainbow shimmer.
I don't know if I will be placing anymore orders with ELF since their customer service so poor that I am out more than $20 dollars. My guess is that the site probably glitched during the sale and charged me the extra money, but more should have been done to fix it. The fact that I have still not received the refund for the items that went out of stock is also unacceptable.